How are shipping costs determined?

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Do you post to PO Boxes?

In most instances we are unable to offer delivery to PO Boxes unless the item is small enough to send in a Australia Post satchel or Australia Post box.

I have placed an order but I have to change my delivery address, what can I do?

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please send us an email to sales@musicspecialists.com.au with your order number and the correct/new delivery address. Additional shipping charges may apply if the correct/new address varies greatly from the original address inputted at the time of the order.

When will my order be dispatched?

Orders are usually dispatched within 2 to 4 business days of payment of order.

Will I receive tracking information for my purchase?

For most orders, you will receive tracking information at the time of dispatch. Music and Tuition books may be sent via Australia Post without tracking.

How long will it take for me to receive my order?

In general, domestic shipments are in transit for 2 - 7 days - Be advised these times may exceed 7 days due to public holidays. Please note at times there may be some delays with freight and postage services once the order has been dispatched from our store or warehouse. These delays are out of the control of Music Specialists.

I have received my order, however it has been damaged in transit. What should I do?

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our store via email at sales@musicspecialists.com.au. If the parcel has been delivered without you being present, please contact us at sales@musicspecialists.com.au and include images of the damaged packaging and/or damaged items.